Add welcome and check-in/out messages to flows for Visitors

Last updated: October 21, 2026

Greet your visitors with a welcome message and let them know when their check-in and check-out are complete. This article shows admins how to set up these messages in a flow.

📌 Subscription required: The features below are only available with the Visitors add-on.

1. Flow Management

In the PULT dashboard, go to Settings → Visitors → Flow Management.

2. Edit

Click Edit next to the flow you want to change.

3. Welcome message

Open the Welcome message tab. This message is shown when visitors start the check-in.

4. Title

Enter a title, e.g. "Welcome".

5. Message

Enter your message. You can format it and see a preview on the right. Leave title and message empty to skip the welcome screen – visitors then start directly with the first step of the check-in.

6. Check-in message

Open the Check-in message tab.

7. Title and message

Shown when visitors have completed their check-in. Leave both empty to skip this screen – the kiosk then returns to the home screen automatically.

8. Check-out message

Open the Check-out message tab.

9. Title and message

Shown when visitors have completed their check-out. Leave both empty to skip this screen.

When you're done, click Save in the top right corner.

Frequently asked questions

Can I show the messages in several languages?

The texts are shown exactly as you enter them. If you need them in several languages, create one flow per language and link them to the same visitor type (see How to add/create different Visitor types). Which languages visitors can choose on a kiosk is set per kiosk under Kiosk languages (see Kiosk Device Settings).

Where do I change the text on the kiosk home screen?

In the kiosk settings under Welcome message (see Kiosk Device Settings).

Can the kiosk greet visitors formally?

Yes. Switch on Address visitors formally in Settings → Visitors → General (see Guest Booking Settings).

Can I change the colors of the kiosk?

Yes, under Kiosk colors in Settings → Visitors → General. The welcome text and background image can be set per kiosk (see Kiosk Device Settings).

If you have any questions, feel free to contact our support team at support@pult.com.