How to add/create different Visitor types

Last updated: March 17, 2026

Visitor types determine which flow a guest goes through during check-in.

Where to find the settings for Visitor Types

Navigate to Settings - Kiosk - Flow Management. There, you will see + Visitor Types, where you can manage and add visitor types.

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1. How Visitor Types Work

Each visitor type (e.g., “Contractor,” “General Visit,” “Supplier”) can be linked to one or more flows.

Typical use cases:

  • Multiple languages for the same visitor type (e.g., “Contractor - German,” “Contractor - English”).

  • A different flow is linked for each language.

Example:

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Visitor type: Contractor
Linked flows:

  • “Contractor – German”

  • “Contractor – English”

At the kiosk, the guest will see the linked flows with your assigned names as options (e.g., “Deutsch” and “English”) and can switch between them.

2.Invitations & Visitor Types

Invited Guests

  • When sending an invitation, a visitor type can (and should) be selected.

  • The guest will automatically receive the flows associated with the chosen visitor type during check-in.

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If no visitor type is set in the invitation:

  • The guest will receive the flow that is configured as the default in the device settings.

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Ad-hoc Guests (without an invitation)

  • Ad-hoc guests can select a visitor type at the kiosk.

  • Depending on the selected visitor type, they will receive the corresponding flows.

  • If no visitor type is selected, the fallback flow configured in Device Management will be applied.

    Important: Ad-hoc guests cannot currently be fully disabled.

For further assistance or in case of questions, please reach out to our support team.