How to add/create different Visitor types

Last updated: October 27, 2026

Visitor types (e.g. "Contractor", "General Visitor", "Interview") determine which flow a guest goes through during check-in. This article shows admins how to create visitor types and link flows to them.

1. Flow Management

In the PULT dashboard, go to Settings → Visitors → Flow Management.

2. Visitor Types

Below the flows you find all visitor types and the number of linked flows. Click a visitor type to open it.

3. Add Visitor Type

Creates a new visitor type.

4. Rename

Change the name of the visitor type.

5. Linked Flows

Select one or more flows. If you select several, the guest can choose which one to fill out – useful e.g. for different languages ("Contractor (Deutsch)", "Contractor (English)").

6. Choice Names

New: Customize the names guests see when choosing between flows, e.g. "German" and "English".

7. Delete

Deletes the visitor type.

Invitations & visitor types

When inviting a guest, you can (and should) select a visitor type. The guest then automatically gets the flows linked to it at check-in.

If no visitor type is set, the flows from the kiosk settings apply:

8. Visitor Flow

Used for invited guests without a visitor type.

9. Visitor Flow for Adhoc Guests

Used for walk-ins without an invitation if they don't select a visitor type. Walk-ins can select a visitor type at the kiosk.

10. Visitor Types

Restricts which visitor types are offered on this kiosk (see Kiosk Device Settings).

Make the visitor type required

11. Require a visitor type

In Settings → Visitors → General, switch on Require a visitor type under Invitation Form. Hosts then have to select a visitor type in every invitation. This option is only available if your organization has at least one visitor type.

Frequently asked questions

Can I link the same flow to several visitor types?

Yes, a flow can be used by several visitor types.

How do I create a flow?

See Add questions to flows for Visitors.

Can two visitors use the same email address?

No. Each visitor needs their own email address.

What happens to a signed NDA when I delete a visitor?

The signed NDA is deleted together with the visitor.

If you have any questions, feel free to contact our support team at support@pult.com.